Complaints Commitment
"Your most unhappy customers are your greatest source of learning." - Bill Gates
Our commitment to dealing with complaints:
At AdvanceTech, we aim to provide our clients and candidates with a first-class service every time, but understand that on occasion we may not get it 100% right.
We are however committed to listening to you, and working very hard to resolve the query very quickly, to your satisfaction and as importantly improving the way we work.
Our step-by-step process to handling your complaints:
Step 1:
Contact your Recruitment Consultant Inform us of your complaint and how you think it should be resolved:
1. By telephoning your account manager
2. Via e-mail
3. By writing to the office where your account is managed
At this stage, we will aim to do our best to resolve your complaint within 48 hours and call you to explain what we have done to put things right.
Step 2: Complaint Escalation
Our aim is to resolve your complaint within 48 hours, however, if this is not possible it will be passed to a senior manager who will investigate further and aim to provide a solution within a further 48 hours.
Finally, if your complaint has still not been resolved to your satisfaction, please escalate it to our Managing Director John Sanchez who can be contacted as follows;
- TEL: 0208 315 677 7
- E-mail: John.Sanchez@advancetechrecruitment.com
He will contact you to understand your concerns, investigate and provide a solution within 5 working days.
Step 3: Feedback
We will follow up your complaint to ensure you were happy with the way in which it was handled and take on board any feedback you may have.
AdvanceTech
Kingfisher House, 21-23 Elmfield Road, Bromley , Kent, BR1 1LT, United Kingdom
Copyright © 2019 AdvanceTech - All Rights Reserved.
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